The Six Weighted Criteria
The criteria split a player's risk into six parts, and their weights total 100%.
| Criterion | What it measures, with its weight |
|---|---|
| Operator and licence | Company name, a licence number that a register confirms, and where disputes can go: 30% |
| Payments and KYC | Deposit and withdrawal times on both clocks, fees, limits and the identity check: 25% |
| Bonus terms | Whether the cards define wagering, maximum bet and cashout caps in plain terms: 15% |
| Responsible gambling | Limits that actually stop a deposit, breaks, exclusion and whether a player can find them: 15% |
| Support | Time to a substantive reply and whether the answer matches the question: 10% |
| Usability | Sign-up, login and how the site behaves on a phone: 5% |
Payments and KYC carry the second heaviest weight, 25%, because a slow or missing payout hits a player's own money directly. Usability carries the least, because a fast lobby does not fix a licence problem.
UnitedAU Worksheet
Every subscore for the UnitedAU casino below rests on the September 2026 account described in the real-money checking method.
| Criterion and score | Evidence behind the score, and its weighted points |
|---|---|
| Operator and licence, 0.5 | No company name, no searchable number, four mismatched licence claims: 0.150 |
| Payments and KYC, 2.5 | Both payouts in full, A$60 in 48h 28m and A$51 in 124h 30m with no date given: 0.625 |
| Bonus terms, 1.0 | Winover undefined after a 45-minute chat, and no published general terms: 0.150 |
| Responsible gambling, 0.5 | One A$20 limit held once, while Casino Guru lists no responsible gambling tools: 0.075 |
| Support, 2.5 | Replies in 6, 25 and 45 minutes, none of which answered the question asked: 0.250 |
| Usability, 3.0 | A 3-minute SMS sign-up and one three-minute maintenance notice: 0.150 |
The weighted points add up to 1.400, shown as 1.4 out of 5. The operator row costs UnitedAU more than any other, because it pairs the heaviest weight with the lowest subscore.
How a Subscore Is Set
Each subscore is Cooper Hayes's editorial judgment on the records listed in its row. The worksheet prints that evidence next to every number, so a reader who disagrees can point to the exact row and the exact record.
Casino Guru's Safety Index of 4.8 out of 10 is not part of the sum. It runs on its own scale and method, and the findings quote it as Casino Guru's assessment rather than as a unitedau.io measurement.
When a Score Changes
A score moves only when new evidence arrives. If a later check found a published licence number that a register confirms, the operator row would be rescored and the page would carry a dated note showing the old and new figures.
Scores are never adjusted for commercial reasons, and unitedau.io has no commercial relationship with UnitedAU that could ask for one, as the affiliate disclosure confirms. The editorial policy explains how corrections are recorded.